Site-Specific Service Agreements

Enjoy priority service that keeps you up and running with customized plans for inspections, emergency response, and technical support—designed to reduce downtime, cut costs, and simplify maintenance.

Avoid Costly Emergency Shutdowns with Priority Service

If your company operates under an air permit, you know that when your air pollution control equipment stops working, production must stop as well. Between production losses, regulatory fines, and emergency repairs, the resulting costs can be significant.

Unfortunately, emergency shutdowns can leave operators stressed and scrambling for a solution – often a temporary “fix” that fails to solve the underlying issue, resulting in another emergency shutdown soon after. That’s why many of our larger customers choose a Rapid Response Service Agreement.

Agreements cover all types of air pollution systems, gas-fired equipment, and industrial burners, regardless of make or model. Features include timely inspections, proactive maintenance, and immediate interventions to help prevent major system failures. Also included in these agreements are a set number of prioritized, emergency call-outs with a guaranteed maximum response time (usually within 12-24 hours).

Your agreement is tailored to your specific needs and is designed to improve system reliability, optimize energy consumption, and reduce production downtime – so your operation is more reliable, efficient, and cost-effective.

PolSys field technician working on equipment

Customize your plan by choosing your number of inspections, unbilled call-outs, guaranteed response time, amount of remote support, and more.

 

What’s Included?

  • 24/7/365 Emergency Call-Outs with Guaranteed Maximum Response Times (set number unbilled)
  • Annual & Semi-Annual Inspections
  • Detailed Monitoring of each system, sub-system and assembly
  • Basic Repairs and Predictive Maintenance Options – customized to your system and needs
  • Parts & Labor Discounts
  • On-site Staff Training
  • Remote Monitoring (optional)
  • Remote Technical Support
  • Preventative Maintenance technology (optional)
  • Detailed Service Reports – available anywhere, any time through our secure, online portal
  • Access to our Reliability Improvement, Safety, Compliance (RISC) platform

How much unplanned downtime can your plant afford?

Whether you have an RTO, thermal oxidizer, or other type of air pollution control system, it pays to “insure” it against emergency shutdowns with a Service Agreement. Learn how your facility can benefit by calling 713-999-1100, completing our contact form, or emailing [email protected].

Why Choose a Service Agreement?

  • Optimizes system reliability for maximum production uptime
  • Minimizes unplanned system outages
  • Reduces repair costs
  • Extends system life
  • Optimizes energy consumption
  • Helps ensure regulatory compliance
  • Helps improve and ensure a safe work environment
  • Greatly reduces risk of downtime for 24/7 peace of mind

Is an OEM the Best Choice for Aftermarket Services?

Relying on the original OEM to service your systems can make sense during the warranty period, but what about after that? When you hire PolSys Services as a third-party service provider you enjoy cost efficiency, unbiased recommendations, faster response times, broader technical expertise, and more value-added service. You get the biggest bang for every “service” buck!

Technicians servicing a system

“Thank you and your team for the effort and results of our project – GREAT JOB!!”

Facilities Engineering Manager, Fortune 100 Auto Manufacturer, Service Agreement customer

Related Case Studies

RTO Upgrade Restores Performance for Engine Manufacturer

When a Fortune 100 engine manufacturing facility in the Southwest brought in PolSys for routine RTO and Zeolite Concentrator training, our field engineer uncovered critical system failures—including a plugged pressure transmitter and degraded components—that had gone unnoticed for months. This case study reveals how expert insight prevented costly downtime and restored regulatory compliance.

Control System Upgrade Ends RTO Shutdowns for Chemical Plant

A major chemical manufacturer operating 24/7 faced frequent shutdowns due to a failing legacy control system on their Regenerative Thermal Oxidizer (RTO). These disruptions led to costly permit violations and production losses. To address these critical issues, we delivered a fast, customized control system upgrade that significantly improved reliability, compliance, and overall operational efficiency.

Related Articles

Why Invest in a Rapid Response Service Agreement

Learn how our Service Agreements minimize the probability of unanticipated shutdowns and why you should consider one for your oxidizer, scrubber, burner or other gas-fired system.

24/7 Nationwide Service

We provide responsive, nationwide coverage for our services, including the metropolitan areas of Houston, Dallas, Chicago, Detroit, Milwaukee, Minneapolis, and The Northeast.

Map of the US