Poppet Valve Project Solves RTO Reliability Issues
- Service: Poppet Valve Repairs, RTO Repairs
- Industry: Wastewater
- System: RTO
A large, industrial wastewater treatment facility with around-the-clock operations needed a solution to improve the on-stream reliability of two Regenerative Thermal Oxidizers (RTOs). Their systems were often shutting down multiple times a week – causing major operating and environmental compliance issues.
OPERATING ISSUE
A quasi-municipal, industrial wastewater treatment facility in the Southwest asked PolSys Services for a solution to improve the on-stream reliability of two Regenerative Thermal Oxidizers (RTOs) at their facility. Although the plant is required to operate continuously, their systems were shutting down multiple times a week in some cases – causing major operating and environmental compliance issues for the plant.
PROJECT SOLUTION
A PolSys Senior Field Service Engineer visited the site to meet with the Facilities Manager, perform an inspection, and speak with plant personnel to gather as much information as possible about the shutdowns. After a comprehensive internal and external inspection and review of operating conditions, our engineers determined that poppet valve failures were the root cause of the frequent system shutdowns.
In addition to resolving current on-stream issues, the plan of action needed to address anticipated reliability issues. However, since the plant runs 24/7, this facility could not afford to devote precious downtime for extensive, lengthy system repairs.
To engineer the best long-term solution, PolSys first completed an in-depth review of the design of the RTOs, as well as the facility’s operating conditions, process parameters, exhaust characteristics, destruction requirements, and fuel efficiency needs. Our team quickly identified the issues and, working with the customer, outlined a plan that was suitable for all parties.
Three items were deemed insufficient:
- A carbon steel shell with a Hastelloy liner was specified by the original manufacturer, but a carbon steel shell with a lower-quality 304 Stainless Steel liner and expansion joints were provided.
- Secondly, warped shafts on the horizontal stroke poppet valves caused inconsistent proximity detection which resulted in faulty valve positioning reported to the PLC.
- Finally, the original manufacturer deployed single-directional pneumatic solenoid valves that rely on a single spring or tiny valve pin for operation. These pins are susceptible to sticking when exposed to moisture or debris, which caused the pin to stick in this facility’s high-humidity environment.
To resolve these issues, PolSys engineered and executed a variety of upgrades:
- We installed new high-quality poppet valve assemblies, interconnecting ductwork, and expansion joints below the RTO media beds.
- We also replaced the single-directional solenoids with high-quality, powered solenoids that rely on power to open and close vs. a spring.
- Low-quality actuators prone to reliability issues were replaced with high-quality, pneumatic actuators more immune to debris and moisture.
- Finally, we installed new cylinders, proximity switches, and wiring, along with more suitable gasketing.
CUSTOMER BENEFIT
All work was completed without incurring any unplanned downtime and the system was back on-line as needed to support production. The new poppet valves are performing well, and the project effectively solved the plant’s RTO reliability and environmental compliance issues.

BEFORE: Expansion Joint – 3 layers

BEFORE: Connection at exhaust stack

AFTER: Poppet valve assembly
Related Case Study
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When a Fortune 100 engine manufacturing facility in the Southwest brought in PolSys for routine RTO and Zeolite Concentrator training, our field engineer uncovered critical system failures—including a plugged pressure transmitter and degraded components—that had gone unnoticed for months. This case study reveals how expert insight prevented costly downtime and restored regulatory compliance.
- Service: RTO RepairsRTO Upgrade
- Industry: Automotive
- System: ConcentratorRTO